Can I recover my data if my iPhone screen turns black?

Yes, you can recover your iPhone data when its screen turns black and is not accessible.

However, the recovery option would depend, if your computer is trusted by the iPhone   or not.

If the computer is not trusted, you can recover lost/deleted data from either the iTunes backup or iCloud backup.

Steps, when your computer is trusted by iPhone

•    Download and launch the trial* version of Stellar Data Recovery for iPhone on your PC or Mac
•    Connect your iPhone to the PC or Mac
•    Select Recover from iPhone   or Recover from iTunes

•    Follow the simple onscreen instructions

Steps, when your computer is NOT trusted by iPhone

•    Download and launch the trial* version of Stellar Data Recovery for iPhone on your PC or Mac

Note: You don’t necessarily need to connect your iOS device for recovering deleted data. Connect it only when you want to save the recovered data in iPhone.

•    Select Recover from iCloud

•    Follow the simple onscreen instructions

*The trial software scans the media and shows preview of all the recoverable files. Once you are able to ascertain the effectiveness, you can save the recoverable files by activating the software.

Stellar Data Recovery for iPhone® Stellar Data Recovery for iPhone® is the best DIY software to recover missing or accidentally deleted Contacts, Messages, Calendar, Photos, Videos, Call History etc directly from iPhone or iPad.

iPhone Data Recovery – An Infographic to Conquer iPhone Data Loss

DID YOU KNOW?

• More than 70% of people choose to upgrade to iOS 16 within a few days of release
• Analysis shows that about 20,000+ users experience data loss due to update failures and other related problems

TOP 5 CAUSES OF DATA LOSS

• iOS Update
• Accidental Deletion of Data
• Jailbreak failure
• iOS Restore
• Hardware or System Malfunction

WHAT ABOUT RECOVERING iOS DATA AFTER DATA LOSS?

iPhone Data Recovery  software helps you in such situations. Data exists in the internal memory of your iPhone even after deletion until it is overwritten by new data. Its advanced algorithm and internal underlying technology helps recover all deleted data from your iOS device, be it your iPhone or your iPad.

 WHAT YOU CAN RECOVER?

1. Recovers Deleted Photos from your iPhone – In just 3 steps you can recover your memorable photos from Camera Roll, Voice Memo, Photo Stream, etc.
2. Recovers deleted text messages from your iPhone – It not only recovers your text messages but also recovers your WhatsApp messages along with its attachments
3. Recovers deleted contacts from your iPhone – It retrieves your lost or deleted contacts from your iPhone, iTunes, or iCloud backup files
4. Recovers Safari Bookmarks – It easily recovers bookmarks from the Safari browser which you may have deleted accidentally
5. Recovers deleted data from iCloud backup files – It also recovers and restores data from your damaged iPhone through iCloud backup files
6. Recovers deleted data from encrypted iTunes backup files – In case any of your backup files gets accidentally deleted, the software enables you to access the data by removing encryption.

How to fix ‘Unable to load Video: An Error Occurred’

Summary: Are you facing ‘unable to load video’ error message while trying to play videos on iPhone or iPad? No worries. This post guides you how to fix the error and watch your videos on the iOS device without any issue.

‘I am frequently facing ‘unable to load video’ error message ever since iOS 16 update. Its annoying as I cannot watch videos on iPhone. How to fix the issue?’

‘Since I upgraded to iPhone14 Pro from iPhone 11, I have problem playing a few videos. It states ‘error loading video’. I even bought more iCloud storage but no luck. Please help.’

Videos not loading on iPhone or show ‘Unable to load video, an error occurred’ message is a persistent issue faced by iPhone users, even after successive iOS upgrades, irrespective of the iPhone model.

As the annoying error stops you from watching your favorite videos on iPhone, you want to fix it soon. But before that its’ important to understand what could be the cause of this ‘unable to load video’ error, to troubleshoot the problem accordingly.

Why iPhone shows unable to load videos error?

There is no single reason for video loading error. Usually, videos saved in iCloud would display unable to load error on iPhone, if the Internet is off or you have slow connection.

Another common reason behind videos not loading on iPhone is that the ‘optimize storage’ option is enabled on your iOS device. Apple offers this feature to save space on your iOS device and stores the full resolution videos to iCloud. However, this often results in the video loading problem on the device.

Its’ also possible that your iPhone has insufficient space, which prevents videos from loading. There could also be a bug that can be fixed with iPhone update.

Right 9 ways to Fix ‘Unable to load Video, an error occurred’ on iPhone, iPad

Method 1: Restart iPhone

Restart, also called soft reset can fix error in loading video on iPhone or iPad. Close all the applications and restart your iPhone or iPad.

Method 2: Turn on Internet of the iOS device

If you are watching YouTube, Netflix, or other online videos, ensure cellular data of your device is turned on. In case you are facing the error ‘unable to load video: an error occurred’ while loading a higher quality version of the video on iPhone, try by switching to uninterrupted Wi-Fi connection. Note that high speed Internet is necessary for streaming videos on iOS device.

Method 3: Update your iOS device

You can update the device to fix ‘unable to load video’ error on iPhone or iPad. To update your iPhone or iPad follow the given steps. Before that make sure Wi-Fi is turned on.

• Go to Settings > General > Software Update.
• Click Download and Install followed by Install Now.

Method 4: Turn off the Optimize Storage option

When ‘optimize storage’ option is enabled on your iOS device, all the full-resolution high quality videos and photos get saved in iCloud while only the compressed space-saving versions are on your iPhone.

Thus, when you try to open a video on the iOS device, it takes time eventually to load it from iCloud. While sometimes, the video may not load at all. Try to fix unable to load video on iPhone by turning off this feature. Here are steps to disable optimize storage’ option:

• Open Settings. Click on your name.
• Tap on iCloud > Photos.
• Below Optimize iPhone Storage, tap on Download and Keep Originals option.

Figure: Disable Optimise iPhone Storage Option

Wait until the iPhone downloads all the videos from iCloud. You should now be able to open videos without loading error.

Method 5: Update the app that shows video load error on iPhone

If the video loading issue error pops up in a particular app like YouTube, Instagram, then update the application. If the update doesn’t help, you can reinstall the app also. This should fix videos not loading error or buffering issues. App update are available in App Store. To update any iPhone app follow the given steps:

• Open the App Store.
• Now click on your profile icon on top.

Figure: Update app in App Store

• Scroll to find your app and click on the Update button next to it. You can also click on Update All on top.

Method 6: Create free space on your iPhone

High quality videos may not load and show error if there is no space on your iPhone. Check your iOS device, if it has enough free space. Its’ essential to have 2GB free space available in the device to play high quality and large size videos.

You can check the available space on your iPhone or iPad by navigating to: Settings > General > iPhone Storage.

Figure: iPhone storage screen

On the top right, you will see the amount of space used on your iOS device. If the space is less, remove the useless videos, photos, apps and other data on your iPhone or iPad.

Method 7: Access video from iCloud.com

If the videos don’t load on iPhone and show error, try to access them via iCloud.com on your computer by following the below steps:

• Open iCloud.com and enter Apple ID credentials to sign in.
• Click on the Photos or iCloud Drive app where the video is saved.
• Find your video and click on it to open.

There’s also the options in icloud.com to share the video via email or download to save it on your computer.

Method 8: Repair video not loading on iPhone

If you face ‘unable to load video’ an error occurred in Camera Roll videos of iPhone, the file may have corrupted.

Copy or transfer the problem video to your PC or Mac. Download and install a video repair software—Stellar Repair for Video . It can fix file corruption in the error throwing iPhone video. The software is compatible with MP4, MOV, HEVC, video files formats used in iPhone and iPad.

The software also offers a free trail wherein you can repair the corrupt video and watch its preview.

Method 9: Restore iPhone to factory settings

If ‘unable to load video’ error is perpetual on your iPhone or iPad, in spite of trying the above methods, then factory reset can be your last bet.

As all know, factory reset will delete everything on your iOS device , make sure you create the latest backup of the iPhone in iCloud or iTunes.

Follow the below steps to factory reset iPhone and fix unable to load video error:

• Open Settings > General > Reset.
• Click on Erase All Content and Settings.
• Enter Apple passcode. Click on Erase iPhone and follow the prompts.

Now check if the video error problem is resolved or not.

Wrapping Up & FAQ

Usually one of the methods shared in this post fixes the error – ‘unable to load video‘, an error occurred’ on iPhone. However, unfortunately if none works and you cannot play videos on iPhone, contact Apple support .

FAQ

1. Why does my iPhone say ‘an error occurred while loading a higher quality version of this photo’?

High quality photos/videos require more storage space to open. Less free storage is one of the for the media file loading error.

Hence, delete some useless photos, videos, or apps to free up space. Now you can open the high quality photo/video smoothly without any error.

2. Why my iPhone videos not playing on PC?

Your iPhone videos may not play on Windows PC due to many reasons— the media player doesn’t support videos file format; virus in your PC; or the video has turned corrupt during transfer. However, you can fix the problem and play iPhone videos on Windows .

3. Why I cannot view my video in icloud.com?

In iCloud.com, select the Photos app and click Photos. In the side bar, you will see the thumbnails of all your photos and videos. Find your video and click on it to view.

How to Wipe iPhone Data Permanently?

Summary: Do you want to erase everything on your iPhone? But fear that it could be recovered. Learn about the best tool that wipes iPhone data permanently and makes it unrecoverable by any recovery software.

Your iPhone is a trove of personal data — photos, videos, passwords, ID proofs, bank details, chats, messages, contacts, and a lot more— which, naturally, you don’t want to fall into other hands. That’s why you prefer to delete all the information on your iPhone before selling it to others.

But several iPhone recovery software can easily restore deleted data from an old or discarded iPhone. So there’s always a fear that someone could recover your iPhone’s data and misuse it.

Here’s a solution — permanently wipe iPhone data beyond the scope of recovery by any software.

How do you permanently erase data from your iPhone?

Manual deletion is one of the ways to remove data. But it can be easily recovered by iPhone features like restoring ‘Recently Deleted’ or recovery software.

Then, Apple suggests resetting the content and settings of the iOS device. It’s effective as the deleted data is not accessible directly on your iPhone. But this also does not completely erase your data from iPhone storage.

So to wipe iPhones permanently, specialized erasure software should be used. The iPhone data erasure tool destroys all information on your storage by overwriting, thus rendering it unrecoverable.

Methods to erase everything on iPhone

1. Reset content and settings on iPhone (data gets inaccessible but recoverable)
2. Use iPhone data erasure software – Stellar Toolkit for iPhone (permanently wipes iPhone’s data, unrecoverable)

Method 1: Reset content and settings on iPhone

Apple provides a factory reset feature in iPhone with the ‘Erase All Content and Settings’ option. This method lets you bring your device to default settings by erasing iPhone data.

Apple’s factory reset will delete all settings, passcodes, photos, videos, notes, contacts, call history, messages, search history, app history, and other data on your iPhone.

However, erasing your iPhone with the ‘Erase All Content and Settings’ option does not delete your data permanently. All the personal data on iPhone is still recoverable with the help of advanced iPhone data recovery software.

Steps to Factory Reset iPhone:

1. Open Settings on your iPhone.
2. Tap and follow General > Reset.
3. Tap on Erase All Content and Settings.
4. A dialog box appears; click Erase Now.
5. Enter your Passcode and your Apple ID password when prompted. This will wipe iPhone completely and turn off the device.

Now your device is ready to use as new without any personal photos, videos, or other information.

Note: Back up your iPhone data on iCloud or iTunes before performing a factory reset. Even when you want to sell the iPhone, the old data remains in iCloud and iTunes. And you can access it anytime on your computer or new iPhone.

Method 2: Erase data permanently using Stellar Toolkit for iPhone

When you want to delete iPhone data permanently beyond the scope of any recovery software, use an iPhone erasure tool – Stellar Toolkit for iPhone.

The factory reset option by Apple does leave a chance of iPhone data recovery by using the software. But, Stellar Toolkit for iPhone software permanently resets iPhone. The software erases iPhone data from the storage drive by overwriting and setting it to the original default settings. The software leaves no possibility of recovering data by any means.

You can quickly remove iPhone’s settings, photos, videos, audio, music, contacts, messages, chats, installed apps, call history, reminders, search history, and other data.

The software works with all iPhones and iPads. It can wipe off data from iPhone 15, 14, 14 Pro, 14 Pro Max, 13, 13 Pro, 13 Pro Max, 12, 12 Pro, 12 Pro Max, 11 Pro, 11, XS MAX, XS, XR, X, 8, 7, 7s, 6s, 6 Plus, 6, 5s, 5c, 5, 4s, and 4. It supports iOS 6.0 and up to iOS 16.x.

Stellar iPhone erasure lets you completely wipe data from an unlimited number of iPhones with the software.

Additionally, the Toolkit can also recover lost, or deleted data from iPhone, iCloud, and iTunes in various data lost cases such as water-damaged iPhones , broken iPhones , stuck at Apple logos , and so on.

Key benefits

• Wipes complete iPhone data permanently
• Erases data from multiple unique iPhones
• Easy-to-use
• Compatible with all iPhones and iPads

Steps to erase iPhone data permanently with software:

Step 1: Download and run Stellar Toolkit for iPhone on your computer.

Step 2: Select Erase Data.

Step 3: Erase the iPhone Data screen appears. Click Next.

Step 4: Plug your iPhone into the computer when prompted.

Step 5: Click Erase.

Step 6: An Erase Process dialog box appears. Select Yes to start the erasing process on iPhone. Next, you can view the process progress bar.

Step 7: Once the process finishes, the ‘Data Erase Completes’ message box appears. Click OK.

Your iPhone is now reset as new without any personal information, passwords, or settings.

When should you erase iPhone data with software?

Your data is sensitive and can be easily exploited by someone. So before giving away your iOS device to its next owner, it is better to wipe it off completely so that no one can recover it.

You can use iPhone erasure software when you are-

• Selling an old iPhone
• Exchanging an old iPhone with a new one
• Donating an iPhone to someone
• Fixing technical malfunctions in your iPhone

Final Words

Stellar Toolkit for iPhone comes to the rescue when you want to be sure about your iPhone data privacy.

If you have to use your iOS device as new, give it away, donate, or resell, you must use the erasure software to wipe iPhone data permanently. It’s 100% secure and easy to use.

A free trial is available for Stellar Toolkit for iPhone; you may try it yourself.