Can't play MP4 files on Moto G14

Although MP4 is among Motorola Moto G14 supported video formats, some users still encounter incompatibility issues when playing MP4 files on Motorola Moto G14. In this article, we explain how to solve the problem with a little workaround.

Failed to play MP4 video files on your Motorola Moto G14? Generally speaking, MP4 is a universal format that well supported by Motorola Moto G14 and other Android devices. However, as a wrapper or container, MP4 is able to hold various video and audio streams encoded with different codecs. If your MP4 files contain video or audio codec that your device doesn’t support, you will fail to play the MP4 files on your Motorola Moto G14. If that’s the case, you will need to convert them first. The following guide explains how to do this in detail.

Part 1: MP4 conversion suggestion for Motorola Moto G14 (on Windows)
Part 2: MP4 conversion suggestion for Motorola Moto G14 (on macOS)

Part 1. MP4 conversion suggestion for Motorola Moto G14 (on Windows)

To convert MP4 video files for Motorola Moto G14 playback on Windows, do as below:

Download and install Video Converter on your Windows computer.

Step 1: Import your video files
Click “Add File” to load your video files that you want to convert into this program.

Step 2: Select output format for Motorola Moto G14
Click “Profile” to select “Motorola” > “The corresponding Profile of your Motorola phone “ as output format. This format profile will ensure a good performance while playing with Motorola Moto G14.

If you can’t find a suitable profile for Motorola Moto G14, you can also select it directly, as shown in the following figure.

Tips:
If necessary, you can click “Settings” button to modify video and audio parameters like encoder, resolution, frame rate, bitrate, aspect ratio, sample rate, and audio channels.

Similarly, if you don’t find a suitable profile, you can also set it directly for the general profile, as shown in the figure below

Step 3: Click “Convert” to start.

As soon as the conversion is complete, click “Open Folder” to get the generated MP4 files that are suitable for playing on your Motorola Moto G14. No audio lost issues will occur any more.

Part 2. MP4 conversion suggestion for Motorola Moto G14 (on macOS)

To convert MP4 video files for Motorola Moto G14 playback on Mac, do as below:

Download and install Video Converter on your Mac computer.