Can’t view HEVC H.265 content on Galaxy S24 Ultra

If you are experiencing choppy, stuttering, or broken up playback when viewing HEVC video on your Samsung Galaxy S24 Ultra, it is probably because your device doesn’t support the new HEVC H.265 codec, or your video has high specifications that your Samsung Galaxy S24 Ultra cannot handle. If that’s the case, converting the HEVC video to a format that is compatible with your Samsung Galaxy S24 Ultra would be a workable solution.

Samsung Galaxy S24 Ultra refused playing an HEVC MKV movie

"Hi all, I’m a happy user of Samsung Galaxy S24 Ultra. It plays almost everything I throw at it. Unfortunately, last night when I tried to play an MKV (HEVC compressed), it refused to work. I couldn’t figure out how. Is there any way to get this to work? Please advice a solution. Thanks."

If for any reason you are having troubles playing HEVC H.265 video on Samsung Galaxy S24 Ultra, you are suggested to convert them to a different codec first, such as the widely supported H.264. Check a quick guide on how to convert HEVC H.265 to H.264 MP4 for Samsung Galaxy S24 Ultra.

Part 1: How To Convert HEVC Videos For Samsung Galaxy S24 Ultra on Windows?
Part 2: How To Convert HEVC Videos For Samsung Galaxy S24 Ultra on Mac?

Part 1. How To Convert HEVC Videos For Samsung Galaxy S24 Ultra on Windows?

To convert hevc videos for Samsung Galaxy S24 Ultra playback on Windows, do as below:

Download and install Video Converter on your Windows computer.

Step 1: Import video files
Click “Add File” to load video files that you want to convert into this program.

Step 2: Select output format for Samsung Galaxy S24 Ultra
Click “Profile” to select “Samsung” > “The corresponding Profile of your Samsung phone “ as output format. This format profile will ensure a good performance while playing with Samsung Galaxy S24 Ultra.

If you can’t find a suitable profile for Samsung Galaxy S24 Ultra, you can also select it directly, as shown in the following figure.

Tips:
If necessary, you can click “Settings” button to modify video and audio parameters like encoder, resolution, frame rate, bitrate, aspect ratio, sample rate, and audio channels.

Similarly, if you don’t find a suitable profile, you can also set it directly for the general profile, as shown in the figure below

Step 3: Click “Convert” to start.

As soon as the conversion is complete, click “Open Folder” to get the generated MP4 files that are suitable for playing on your Samsung Galaxy S24 Ultra. No audio lost issues will occur any more.

Part 2. How To Convert HEVC Videos For Samsung Galaxy S24 Ultra on Mac?

To convert hevc videos for Samsung Galaxy S24 Ultra playback on Mac, do as below:

Download and install Video Converter on your Mac computer.