Can’t view MKV movies content on Xiaomi

MKV is not a video or audio compression codec/format, but a container/wrapper that can hold many audio, video and subtitles streams, allowing the user to store a complete movie in a single file. This situation will result in Xiaomi Redmi 13C plays some of your MKV movies, but not the others. In this case, you may try to change the MKV files to H.264 MP4 videos before you copy them to your Xiaomi Redmi 13C.

Because MKV isn’t an industry standard, not all portable devices support it - even though support has grown rapidly. You have two main options for playing MKV files on Xiaomi Redmi 13C: using an MKV compatible media player with appropriate codecs installed （e.g VLC player, MX Player）, or converting MKV files to the widely supported H.264 MP4 format if the first option doesn’t work. Check a quick guide on how to encode MKV files to H.264 MP4 for Xiaomi Redmi 13C playback.

Part 1: You can convert mkv video files For Xiaomi Redmi 13C (on Windows)
Part 2: You can convert mkv video files For Xiaomi Redmi 13C (on macOS)

Part 1. You can convert mkv video files For Xiaomi Redmi 13C (on Windows)

To convert mkv video files for Xiaomi Redmi 13C playback on Windows, do as below:

Download and install Video Converter on your Windows computer.

Step 1: Import MKV video files
Click “Add File” to load video files that you want to convert into this program.

Step 2: Select output format for Xiaomi Redmi 13C
Click “Profile” to select “Xiaomi” > “The corresponding Profile of your Xiaomi phone “ as output format. This format profile will ensure a good performance while playing with Xiaomi Redmi 13C.

If you can’t find a suitable profile for Xiaomi Redmi 13C, you can also select it directly, as shown in the following figure.

Tips:
If necessary, you can click “Settings” button to modify video and audio parameters like encoder, resolution, frame rate, bitrate, aspect ratio, sample rate, and audio channels.

Similarly, if you don’t find a suitable profile, you can also set it directly for the general profile, as shown in the figure below

Step 3: Click “Convert” to start .

As soon as the conversion is complete, click “Open Folder” to get the generated MP4 files that are suitable for playing on your Xiaomi Redmi 13C. No audio lost issues will occur any more.

Part 2. You can convert mkv video files For Xiaomi Redmi 13C (on macOS)

To convert mkv video files for Xiaomi Redmi 13C playback on Mac, do as below:

Download and install Video Converter on your Mac computer.

Step 1: Import MKV video files
Click “Add File” to load video files that you want to convert into this program.

If you can’t find a suitable profile for Xiaomi Redmi 13C, you can also select it directly, as shown in the following figure.

Tips:
If necessary, you can click “Settings” button to modify video and audio parameters like encoder, resolution, frame rate, bitrate, aspect ratio, sample rate, and audio channels.

Similarly, if you don’t find a suitable profile, you can also set it directly for the general profile, as shown in the figure below

Step 3: Click “Convert” to start.

As soon as the conversion is complete, click “Open Folder” to get the generated MP4 files that are suitable for playing on your Xiaomi Redmi 13C. No audio lost issues will occur again.

Phone Solutions

Can’t view MKV movies content on Xiaomi