Cannot play MKV files on Galaxy XCover 7

Having problems watching MKV videos on your Samsung Galaxy XCover 7? To play video files on a mobile device, your media must follow some very specific guidelines, otherwise you will encounter issues one or another. In this tutorial, we explain a workaround to convert MKV to H.264 MP4 for viewing on Samsung Galaxy XCover 7 fluently.

MKV hangs up on my Samsung Galaxy XCover 7, how to fix?

“When trying to open MKV videos with my Samsung Galaxy XCover 7, the video app hangs up. No matter through which app, VLC, MX Player Pro or others. Just happens with MKV videos. Any idea of how to solve it? Thanks for any advice.”

Depending on your device model, media player app, MKV video specs and much more factors, MKV playback may have different performances. If for any reason your Samsung Galaxy XCover 7 won’t play MKV content, you are suggested converting it to a format that is well supported by Samsung Galaxy XCover 7, such as H.264 encoded MP4 files. Here’s a guide explaining how to do this step by step.

Part 1: You can convert mkv video files For Samsung Galaxy XCover 7 (on Windows)
Part 2: You can convert mkv video files For Samsung Galaxy XCover 7 (on macOS)

Part 1. You can convert mkv video files For Samsung Galaxy XCover 7 (on Windows)

To convert mkv video files for Samsung Galaxy XCover 7 playback on Windows, do as below:

Download and install Video Converter on your Windows computer.

Step 1: Import MKV video files
Click “Add File” to load video files that you want to convert into this program.

Step 2: Select output format for Samsung Galaxy XCover 7
Click “Profile” to select “Samsung” > “The corresponding Profile of your Samsung phone “ as output format. This format profile will ensure a good performance while playing with Samsung Galaxy XCover 7.

If you can’t find a suitable profile for Samsung Galaxy XCover 7, you can also select it directly, as shown in the following figure.

Tips:
If necessary, you can click “Settings” button to modify video and audio parameters like encoder, resolution, frame rate, bitrate, aspect ratio, sample rate, and audio channels.

Similarly, if you don’t find a suitable profile, you can also set it directly for the general profile, as shown in the figure below

Step 3: Click “Convert” to start .

As soon as the conversion is complete, click “Open Folder” to get the generated MP4 files that are suitable for playing on your Samsung Galaxy XCover 7. No audio lost issues will occur any more.

Part 2. You can convert mkv video files For Samsung Galaxy XCover 7 (on macOS)

To convert mkv video files for Samsung Galaxy XCover 7 playback on Mac, do as below:

Download and install Video Converter on your Mac computer.

Step 1: Import MKV video files
Click “Add File” to load video files that you want to convert into this program.

If you can’t find a suitable profile for Samsung Galaxy XCover 7, you can also select it directly, as shown in the following figure.

Tips:
If necessary, you can click “Settings” button to modify video and audio parameters like encoder, resolution, frame rate, bitrate, aspect ratio, sample rate, and audio channels.

Similarly, if you don’t find a suitable profile, you can also set it directly for the general profile, as shown in the figure below

Step 3: Click “Convert” to start.

Phone Solutions

Cannot play MKV files on Galaxy XCover 7