Cannot play MKV files on Samsung

Having problems watching MKV videos on your Samsung Galaxy S24 Ultra? To play video files on a mobile device, your media must follow some very specific guidelines, otherwise you will encounter issues one or another. In this tutorial, we explain a workaround to convert MKV to H.264 MP4 for viewing on Samsung Galaxy S24 Ultra fluently.

Because MKV isn’t an industry standard, not all portable devices support it - even though support has grown rapidly. You have two main options for playing MKV files on Samsung Galaxy S24 Ultra: using an MKV compatible media player with appropriate codecs installed （e.g VLC player, MX Player）, or converting MKV files to the widely supported H.264 MP4 format if the first option doesn’t work. Check a quick guide on how to encode MKV files to H.264 MP4 for Samsung Galaxy S24 Ultra playback.

Part 1: You can convert mkv video files For Samsung Galaxy S24 Ultra (on Windows)
Part 2: You can convert mkv video files For Samsung Galaxy S24 Ultra (on macOS)

Part 1. You can convert mkv video files For Samsung Galaxy S24 Ultra (on Windows)

To convert mkv video files for Samsung Galaxy S24 Ultra playback on Windows, do as below:

Download and install Video Converter on your Windows computer.

Step 1: Import MKV video files
Click “Add File” to load video files that you want to convert into this program.

Step 2: Select output format for Samsung Galaxy S24 Ultra
Click “Profile” to select “Samsung” > “The corresponding Profile of your Samsung phone “ as output format. This format profile will ensure a good performance while playing with Samsung Galaxy S24 Ultra.

If you can’t find a suitable profile for Samsung Galaxy S24 Ultra, you can also select it directly, as shown in the following figure.

Tips:
If necessary, you can click “Settings” button to modify video and audio parameters like encoder, resolution, frame rate, bitrate, aspect ratio, sample rate, and audio channels.

Similarly, if you don’t find a suitable profile, you can also set it directly for the general profile, as shown in the figure below

Step 3: Click “Convert” to start .

As soon as the conversion is complete, click “Open Folder” to get the generated MP4 files that are suitable for playing on your Samsung Galaxy S24 Ultra. No audio lost issues will occur any more.

Part 2. You can convert mkv video files For Samsung Galaxy S24 Ultra (on macOS)

To convert mkv video files for Samsung Galaxy S24 Ultra playback on Mac, do as below:

Download and install Video Converter on your Mac computer.

Step 1: Import MKV video files
Click “Add File” to load video files that you want to convert into this program.

If you can’t find a suitable profile for Samsung Galaxy S24 Ultra, you can also select it directly, as shown in the following figure.

Tips:
If necessary, you can click “Settings” button to modify video and audio parameters like encoder, resolution, frame rate, bitrate, aspect ratio, sample rate, and audio channels.

Similarly, if you don’t find a suitable profile, you can also set it directly for the general profile, as shown in the figure below

Step 3: Click “Convert” to start.

Phone Solutions

Cannot play MKV files on Samsung