Failed to play HEVC files on Galaxy S24

Cannot play HEVC H.265 video files on your Samsung Galaxy S24? If so, you may have interest in this post. We write it to help those who are having issues playing HEVC/H.265 files on Samsung Galaxy S24. If it is just right what you are looking for, keep reading to learn a way of making HEVC/H.265 videos playable on Samsung Galaxy S24.

My Samsung Galaxy S24 won’t play 4K HEVC, how to resolve?

"Hi all, I have a Samsung Galaxy S24 which is working very fine for me. Everything is fine and smooth … except 4K HEVC video playback. It can read all videos up to 1080p fluently. However, all 4K HEVC video files are unwatchable: frames are freezing every seconds. How can I get the 4K HEVC video playing smoothly on my Samsung Galaxy S24? I would really appreciate any help."

This is probably because your Samsung Galaxy S24 doesn’t have enough power to handle 4K HEVC files. In this situation, we would recommend converting them to a format that is well supported by your Samsung Galaxy S24 first. Check a how-to guide on this below:

Part 1: How To Convert HEVC Videos For Samsung Galaxy S24 on Windows?
Part 2: How To Convert HEVC Videos For Samsung Galaxy S24 on Mac?

Part 1. How To Convert HEVC Videos For Samsung Galaxy S24 on Windows?

To convert hevc videos for Samsung Galaxy S24 playback on Windows, do as below:

Download and install Video Converter on your Windows computer.

Step 1: Import video files
Click “Add File” to load video files that you want to convert into this program.

Step 2: Select output format for Samsung Galaxy S24
Click “Profile” to select “Samsung” > “The corresponding Profile of your Samsung phone “ as output format. This format profile will ensure a good performance while playing with Samsung Galaxy S24.

If you can’t find a suitable profile for Samsung Galaxy S24, you can also select it directly, as shown in the following figure.

Tips:
If necessary, you can click “Settings” button to modify video and audio parameters like encoder, resolution, frame rate, bitrate, aspect ratio, sample rate, and audio channels.

Similarly, if you don’t find a suitable profile, you can also set it directly for the general profile, as shown in the figure below

Step 3: Click “Convert” to start.

As soon as the conversion is complete, click “Open Folder” to get the generated MP4 files that are suitable for playing on your Samsung Galaxy S24. No audio lost issues will occur any more.

Part 2. How To Convert HEVC Videos For Samsung Galaxy S24 on Mac?

To convert hevc videos for Samsung Galaxy S24 playback on Mac, do as below:

Download and install Video Converter on your Mac computer.