Failed to play HEVC files on Motorola Moto G24

With Apple adopting HEVC/H.265 in iOS 11, and camera manufacturers using HEVC to record 4K footage, as well as more and more video streaming websites heavily supporting HEVC, a change is on the horizon. Is there any possibility to play HEVC (H.265) video files on Motorola Moto G24? If you are trying to play HEVC files on Motorola Moto G24 but experiencing incompatibility issues, you may wish to read this guide. It explains a workaround to make HEVC/H.265 files playable on Motorola Moto G24.

My Motorola Moto G24 won’t play 4K HEVC, how to resolve?

"Hi all, I have a Motorola Moto G24 which is working very fine for me. Everything is fine and smooth … except 4K HEVC video playback. It can read all videos up to 1080p fluently. However, all 4K HEVC video files are unwatchable: frames are freezing every seconds. How can I get the 4K HEVC video playing smoothly on my Motorola Moto G24? I would really appreciate any help."

This is probably because your Motorola Moto G24 doesn’t have enough power to handle 4K HEVC files. In this situation, we would recommend converting them to a format that is well supported by your Motorola Moto G24 first. Check a how-to guide on this below:

Part 1: How To Convert HEVC Videos For Motorola Moto G24 on Windows?
Part 2: How To Convert HEVC Videos For Motorola Moto G24 on Mac?

Part 1. How To Convert HEVC Videos For Motorola Moto G24 on Windows?

To convert hevc videos for Motorola Moto G24 playback on Windows, do as below:

Download and install Video Converter on your Windows computer.

Step 1: Import video files
Click “Add File” to load video files that you want to convert into this program.

Step 2: Select output format for Motorola Moto G24
Click “Profile” to select “Motorola” > “The corresponding Profile of your Motorola phone “ as output format. This format profile will ensure a good performance while playing with Motorola Moto G24.

If you can’t find a suitable profile for Motorola Moto G24, you can also select it directly, as shown in the following figure.

Tips:
If necessary, you can click “Settings” button to modify video and audio parameters like encoder, resolution, frame rate, bitrate, aspect ratio, sample rate, and audio channels.

Similarly, if you don’t find a suitable profile, you can also set it directly for the general profile, as shown in the figure below

Step 3: Click “Convert” to start.

As soon as the conversion is complete, click “Open Folder” to get the generated MP4 files that are suitable for playing on your Motorola Moto G24. No audio lost issues will occur any more.

Part 2. How To Convert HEVC Videos For Motorola Moto G24 on Mac?

To convert hevc videos for Motorola Moto G24 playback on Mac, do as below:

Download and install Video Converter on your Mac computer.