Failed to play MKV movies on Motorola Moto G13

MKV is not a video or audio compression codec/format, but a container/wrapper that can hold many audio, video and subtitles streams, allowing the user to store a complete movie in a single file. This situation will result in Motorola Moto G13 plays some of your MKV movies, but not the others. In this case, you may try to change the MKV files to H.264 MP4 videos before you copy them to your Motorola Moto G13.

Because MKV isn’t an industry standard, not all portable devices support it - even though support has grown rapidly. You have two main options for playing MKV files on Motorola Moto G13: using an MKV compatible media player with appropriate codecs installed （e.g VLC player, MX Player）, or converting MKV files to the widely supported H.264 MP4 format if the first option doesn’t work. Check a quick guide on how to encode MKV files to H.264 MP4 for Motorola Moto G13 playback.

Part 1: You can convert mkv video files For Motorola Moto G13 (on Windows)
Part 2: You can convert mkv video files For Motorola Moto G13 (on macOS)

Part 1. You can convert mkv video files For Motorola Moto G13 (on Windows)

To convert mkv video files for Motorola Moto G13 playback on Windows, do as below:

Download and install Video Converter on your Windows computer.

Step 1: Import MKV video files
Click “Add File” to load video files that you want to convert into this program.

Step 2: Select output format for Motorola Moto G13
Click “Profile” to select “Motorola” > “The corresponding Profile of your Motorola phone “ as output format. This format profile will ensure a good performance while playing with Motorola Moto G13.

If you can’t find a suitable profile for Motorola Moto G13, you can also select it directly, as shown in the following figure.

Tips:
If necessary, you can click “Settings” button to modify video and audio parameters like encoder, resolution, frame rate, bitrate, aspect ratio, sample rate, and audio channels.

Similarly, if you don’t find a suitable profile, you can also set it directly for the general profile, as shown in the figure below

Step 3: Click “Convert” to start .

As soon as the conversion is complete, click “Open Folder” to get the generated MP4 files that are suitable for playing on your Motorola Moto G13. No audio lost issues will occur any more.

Part 2. You can convert mkv video files For Motorola Moto G13 (on macOS)

To convert mkv video files for Motorola Moto G13 playback on Mac, do as below:

Download and install Video Converter on your Mac computer.

Step 1: Import MKV video files
Click “Add File” to load video files that you want to convert into this program.

If you can’t find a suitable profile for Motorola Moto G13, you can also select it directly, as shown in the following figure.

Tips:
If necessary, you can click “Settings” button to modify video and audio parameters like encoder, resolution, frame rate, bitrate, aspect ratio, sample rate, and audio channels.

Similarly, if you don’t find a suitable profile, you can also set it directly for the general profile, as shown in the figure below

Step 3: Click “Convert” to start.

As soon as the conversion is complete, click “Open Folder” to get the generated MP4 files that are suitable for playing on your Motorola Moto G13. No audio lost issues will occur again.

Phone Solutions

Failed to play MKV movies on Motorola Moto G13