![Failed to play MP4 movies with Moto G04](https://img0mobiles.techidaily.com/images/best-assets/devices/motorola/motorola-moto-g04/4.jpg)
Failed to play MP4 movies with Moto G04
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Although MP4 is among Motorola Moto G04 supported video formats, some users still encounter incompatibility issues when playing MP4 files on Motorola Moto G04. In this article, we explain how to solve the problem with a little workaround.
The MP4 format is supported by a wide range of video programs and various hardware devices. Why Motorola Moto G04 won’t play MP4 movies that it should play? Like MKV, MOV and AVI, MP4 is a container or wrapper. It includes separate compression for audio and video tracks. If you are unable to watch MP4 files on your Motorola Moto G04, it is probably because your MP4 files contain a video or audio codec that your Motorola Moto G04 doesn’t support. In this situation, you are recommended converting MP4 files for playing on Motorola Moto G04 smoothly.
Part 1: MP4 conversion suggestion for Motorola Moto G04 (on Windows)
Part 2: MP4 conversion suggestion for Motorola Moto G04 (on macOS)
Download and install Video Converter on your Windows computer.
Step 1: Import your video files
Click “Add File” to load your video files that you want to convert into this program.
Step 2: Select output format for Motorola Moto G04
Click “Profile” to select “Motorola” > “The corresponding Profile of your Motorola phone “ as output format. This format profile will ensure a good performance while playing with Motorola Moto G04.
![Select output profile format for Motorola Moto G04](https://tools.techidaily.com/images/apps/aiseesoft/video-converter/devices/moto/fv.mp4/win/profile-3.png)
If you can’t find a suitable profile for Motorola Moto G04, you can also select it directly, as shown in the following figure.
![Use Common way, Select output profile format for Motorola Moto G04](https://tools.techidaily.com/images/apps/aiseesoft/video-converter/devices/common_android/fv.mp4/win/profile.png)
Tips:
If necessary, you can click “Settings” button to modify video and audio parameters like encoder, resolution, frame rate, bitrate, aspect ratio, sample rate, and audio channels.
![Update Profile settings for Motorola Moto G04](https://tools.techidaily.com/images/apps/aiseesoft/video-converter/devices/moto/fv.mp4/win/settings.png)
Similarly, if you don’t find a suitable profile, you can also set it directly for the general profile, as shown in the figure below
![Update Profile settings for Motorola Moto G04](https://tools.techidaily.com/images/apps/aiseesoft/video-converter/devices/common_android/fv.mp4/win/settings.png)
Step 3: Click “Convert” to start.
As soon as the conversion is complete, click “Open Folder” to get the generated MP4 files that are suitable for playing on your Motorola Moto G04. No audio lost issues will occur any more.
Download and install Video Converter on your Mac computer.
Step 1: Import your video files
Click “Add File” to load your video files that you want to convert into this program.
Step 2: Select output format for Motorola Moto G04
Click “Profile” to select “Motorola” > “The corresponding Profile of your Motorola phone “ as output format. This format profile will ensure a good performance while playing with Motorola Moto G04.
![Select output profile format for Motorola Moto G04](https://tools.techidaily.com/images/apps/aiseesoft/video-converter/devices/moto/fv.mp4/mac/profile.png)
If you can’t find a suitable profile for Motorola Moto G04, you can also select it directly, as shown in the following figure.
![Use Common way, Select output profile format for Motorola Moto G04](https://tools.techidaily.com/images/apps/aiseesoft/video-converter/devices/common_android/fv.mp4/mac/profile.png)
Tips:
If necessary, you can click “Settings” button to modify video and audio parameters like encoder, resolution, frame rate, bitrate, aspect ratio, sample rate, and audio channels.
![Update Profile settings for Motorola Moto G04](https://tools.techidaily.com/images/apps/aiseesoft/video-converter/devices/moto/fv.mp4/mac/settings.png)
Similarly, if you don’t find a suitable profile, you can also set it directly for the general profile, as shown in the figure below
![Update Profile settings for Motorola Moto G04](https://tools.techidaily.com/images/apps/aiseesoft/video-converter/devices/common_android/fv.mp4/win/settings.png)
Step 3: Click “Convert” to start.
As soon as the conversion is complete, click “Open Folder” to get the generated MP4 files that are suitable for playing on your Motorola Moto G04. No audio lost issues will occur again.
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- Title: Failed to play MP4 movies with Moto G04
- Author: Nova
- Created at : 2024-05-19 17:46:52
- Updated at : 2024-05-20 17:46:52
- Link: https://phone-solutions.techidaily.com/failed-to-play-mp4-movies-with-moto-g04-by-aiseesoft-video-converter-play-mp4-on-android/
- License: This work is licensed under CC BY-NC-SA 4.0.