Failed to play MP4 movies with Motorola Moto G84 5G

Although MP4 is among Motorola Moto G84 5G supported video formats, some users still encounter incompatibility issues when playing MP4 files on Motorola Moto G84 5G. In this article, we explain how to solve the problem with a little workaround.

MP4 is a widely accepted video format. Almost all popular devices and media players are able to play video files in this format. But why people are still stuck when playing MP4 files on Motorola Moto G84 5G? This is not complicated or difficult to explain - MP4 is a container format which can include various data like video, audio, subtitle, image, etc. Once the MP4 file that you want to play on Motorola Moto G84 5G is encoded with a codec incompatible with your device, Motorola Moto G84 5G will refuse to play it correctly. To solve the issue, you need to convert your MP4 files to H.264 encoded MP4.

Part 1: MP4 conversion suggestion for Motorola Moto G84 5G (on Windows)
Part 2: MP4 conversion suggestion for Motorola Moto G84 5G (on macOS)

Part 1. MP4 conversion suggestion for Motorola Moto G84 5G (on Windows)

To convert MP4 video files for Motorola Moto G84 5G playback on Windows, do as below:

Download and install Video Converter on your Windows computer.

Step 1: Import your video files
Click “Add File” to load your video files that you want to convert into this program.

Step 2: Select output format for Motorola Moto G84 5G
Click “Profile” to select “Motorola” > “The corresponding Profile of your Motorola phone “ as output format. This format profile will ensure a good performance while playing with Motorola Moto G84 5G.

If you can’t find a suitable profile for Motorola Moto G84 5G, you can also select it directly, as shown in the following figure.

Tips:
If necessary, you can click “Settings” button to modify video and audio parameters like encoder, resolution, frame rate, bitrate, aspect ratio, sample rate, and audio channels.

Similarly, if you don’t find a suitable profile, you can also set it directly for the general profile, as shown in the figure below

Step 3: Click “Convert” to start.

As soon as the conversion is complete, click “Open Folder” to get the generated MP4 files that are suitable for playing on your Motorola Moto G84 5G. No audio lost issues will occur any more.

Part 2. MP4 conversion suggestion for Motorola Moto G84 5G (on macOS)

To convert MP4 video files for Motorola Moto G84 5G playback on Mac, do as below:

Download and install Video Converter on your Mac computer.