Forgot iPhone Password? – Here are the Best Solutions

Summary: Can’t remember your iPhone password? This post brings the best solutions to fix forgotten password issue and restore your data from the locked iPhone.

Setting up a password on your iPhone is a great way to keep unauthorized access at bay but what if you forget the password? On a positive note, you can still access or restore your iPhone Data and this blog highlights some best solutions for forgotten iPhone password.

Password enabled iPhone ensures that no one can access it without your permission and is a great way to stop prying eyes from accessing your personal data. But what if you itself forget the password? Isn’t that a problematic situation? Obviously, as you cannot unlock your iPhone and access the data. Further, if you enter the wrong password six times, then a message is displayed stating that the iPhone has been disabled.

Figure 1. If you enter the wrong password six times in a row, then a message will be displayed stating that your iPhone has been disabled.

If you’re lucky then you might be able to unlock your iPhone and access the data stored on it else there is a probability that you may end up losing your data in the process of unlocking it.

Forgot iPhone passcode? What to do next?

Alright, I know it’s next to impossible that you will ever forget your passcode but we cannot overlook the fact that, yes there is a chance that you may forget it. The majority of us will say that we use fingerprint identity sensor (Touch ID) and hardly use a numeric passcode. Well, suppose your Touch ID stops working properly and to fix it you need to go to Settings < Touch ID & Passcode < Enter the Passcode.

Wait! What! You need to enter the passcode to get the Touch ID working again and you thought that you’d never need to remember the passcode. If you have a backup of your data, then all you have to do is simply reset your iPhone and restore your data from the backup. Unfortunately, you’ll only restore data that has been backed up and any new data added after that won’t be there. That said, let’s delve into some of the best solutions for forgotten iPhone password.
If you’ve forgotten the password, these options will help you out:

• Erase your iOS device with iTunes to remove the password
• Erase the passcode with iCloud
• Use Recovery mode if you’re unable to connect to either iCloud or iTunes
• Leverage an iPhone data recovery to recover deleted/lost data

Erase your iPhone with iTunes, restore files from it and remove the passcode

If you’ve synced your iPhone with iTunes, you can restore your files from it. Further, this will erase all the data and the passcode. To restore your data and remove the passcode, follow these steps:

i. Connect your iPhone to your computer and launch iTunes
ii. If you’re asked for the passcode, try another computer with which you’ve synced your iPhone, else proceed with either iCloud or Recovery mode
iii. Sync your iPhone with iTunes and make a backup of it
iv. On your iPhone set up the screen, choose Restore from iTunes backup
v. In iTunes select your iPhone and select the relevant backup

This process will restore all your data on iPhone. Now, configure a new passcode and never forget it.

Figure 2 illustrates to erase the data & passcode and to restore your iPhone

Erase the passcode with iCloud

Follow these steps to erase the passcode of your iPhone with iCloud:

i. Go to iCloud.com and sign in with your valid Apple credentials to view the iCloud dashboard.
ii. At the top of the dashboard, select ‘All Devices’ and select your iPhone from the given list
iii. Click on ‘Erase’ to erase the passcode
iv. On the setup screen on your iPhone, choose the restore from a backup option to restore files from the iCloud backup

Important: You can erase your iPhone with Find My iPhone as long as it is connected to a Wi-Fi or cellular network.

Use Recovery mode to erase the passcode

If you’ve never synced your iPhone with iTunes or iCloud, then you need to erase the passcode in the Recovery mode. Follow these steps to erase the passcode:
i. Connect your iPhone to your system and force restart it. Different versions of iPhone have different settings; therefore, follow these settings depending on your iPhone

1. iPhone 8/8 Plus: Press and release the Volume up button and then quickly press and release the Volume down button. Press and hold the Side button until the recovery mode screen appears
2. iPhone 7/7 Plus: Press and keep holding both the Side and Volume down buttons until you see the recovery mode screen
3. iPhone 6S and earlier: Press and keep holding the Home and the Side buttons until the recovery mode screen appears

ii. Finally, after restarting the iPhone, select Restore from the given options

Figure 3 illustrates to restore iPhone via recovery mode

iii. Wait for the process to finish and then restore your files to your iPhone and set up a new passcode

Get more help

If due to any reason you lose your data stored on iPhone during the whole process, then you can utilize an iPhone data recovery software and recover all your lost data. Stellar Data Recovery for iPhone is a robust iPhone data recovery software which efficiently brings back all your lost data. Moreover, the software facilitates three recovery option namely:

 

• Recover from iPhone
• Recover from iTunes Backup
• Recover from iCloud backup

Figure 3 illustrates the home screen of Stellar Data Recovery for iPhone software

At Last

After restoring your iPhone , make sure that you never ever forget the passcode. The key is to create a strong passcode which is easy to remember. Further, if your iPhone gets stuck in recovery mode or due to any reason you’re unable to unlock your device, contact Apple support or visit the nearest service centre.

How to fix ‘Unable to load Video: An Error Occurred’

Summary: Are you facing ‘unable to load video’ error message while trying to play videos on iPhone or iPad? No worries. This post guides you how to fix the error and watch your videos on the iOS device without any issue.

‘I am frequently facing ‘unable to load video’ error message ever since iOS 16 update. Its annoying as I cannot watch videos on iPhone. How to fix the issue?’

‘Since I upgraded to iPhone14 Pro from iPhone 11, I have problem playing a few videos. It states ‘error loading video’. I even bought more iCloud storage but no luck. Please help.’

Videos not loading on iPhone or show ‘Unable to load video, an error occurred’ message is a persistent issue faced by iPhone users, even after successive iOS upgrades, irrespective of the iPhone model.

As the annoying error stops you from watching your favorite videos on iPhone, you want to fix it soon. But before that its’ important to understand what could be the cause of this ‘unable to load video’ error, to troubleshoot the problem accordingly.

Why iPhone shows unable to load videos error?

There is no single reason for video loading error. Usually, videos saved in iCloud would display unable to load error on iPhone, if the Internet is off or you have slow connection.

Another common reason behind videos not loading on iPhone is that the ‘optimize storage’ option is enabled on your iOS device. Apple offers this feature to save space on your iOS device and stores the full resolution videos to iCloud. However, this often results in the video loading problem on the device.

Its’ also possible that your iPhone has insufficient space, which prevents videos from loading. There could also be a bug that can be fixed with iPhone update.

Right 9 ways to Fix ‘Unable to load Video, an error occurred’ on iPhone, iPad

Method 1: Restart iPhone

Restart, also called soft reset can fix error in loading video on iPhone or iPad. Close all the applications and restart your iPhone or iPad.

Method 2: Turn on Internet of the iOS device

If you are watching YouTube, Netflix, or other online videos, ensure cellular data of your device is turned on. In case you are facing the error ‘unable to load video: an error occurred’ while loading a higher quality version of the video on iPhone, try by switching to uninterrupted Wi-Fi connection. Note that high speed Internet is necessary for streaming videos on iOS device.

Method 3: Update your iOS device

You can update the device to fix ‘unable to load video’ error on iPhone or iPad. To update your iPhone or iPad follow the given steps. Before that make sure Wi-Fi is turned on.

• Go to Settings > General > Software Update.
• Click Download and Install followed by Install Now.

Method 4: Turn off the Optimize Storage option

When ‘optimize storage’ option is enabled on your iOS device, all the full-resolution high quality videos and photos get saved in iCloud while only the compressed space-saving versions are on your iPhone.

Thus, when you try to open a video on the iOS device, it takes time eventually to load it from iCloud. While sometimes, the video may not load at all. Try to fix unable to load video on iPhone by turning off this feature. Here are steps to disable optimize storage’ option:

• Open Settings. Click on your name.
• Tap on iCloud > Photos.
• Below Optimize iPhone Storage, tap on Download and Keep Originals option.

Figure: Disable Optimise iPhone Storage Option

Wait until the iPhone downloads all the videos from iCloud. You should now be able to open videos without loading error.

Method 5: Update the app that shows video load error on iPhone

If the video loading issue error pops up in a particular app like YouTube, Instagram, then update the application. If the update doesn’t help, you can reinstall the app also. This should fix videos not loading error or buffering issues. App update are available in App Store. To update any iPhone app follow the given steps:

• Open the App Store.
• Now click on your profile icon on top.

Figure: Update app in App Store

• Scroll to find your app and click on the Update button next to it. You can also click on Update All on top.

Method 6: Create free space on your iPhone

High quality videos may not load and show error if there is no space on your iPhone. Check your iOS device, if it has enough free space. Its’ essential to have 2GB free space available in the device to play high quality and large size videos.

You can check the available space on your iPhone or iPad by navigating to: Settings > General > iPhone Storage.

Figure: iPhone storage screen

On the top right, you will see the amount of space used on your iOS device. If the space is less, remove the useless videos, photos, apps and other data on your iPhone or iPad.

Method 7: Access video from iCloud.com

If the videos don’t load on iPhone and show error, try to access them via iCloud.com on your computer by following the below steps:

• Open iCloud.com and enter Apple ID credentials to sign in.
• Click on the Photos or iCloud Drive app where the video is saved.
• Find your video and click on it to open.

There’s also the options in icloud.com to share the video via email or download to save it on your computer.

Method 8: Repair video not loading on iPhone

If you face ‘unable to load video’ an error occurred in Camera Roll videos of iPhone, the file may have corrupted.

Copy or transfer the problem video to your PC or Mac. Download and install a video repair software—Stellar Repair for Video . It can fix file corruption in the error throwing iPhone video. The software is compatible with MP4, MOV, HEVC, video files formats used in iPhone and iPad.

The software also offers a free trail wherein you can repair the corrupt video and watch its preview.

Method 9: Restore iPhone to factory settings

If ‘unable to load video’ error is perpetual on your iPhone or iPad, in spite of trying the above methods, then factory reset can be your last bet.

As all know, factory reset will delete everything on your iOS device , make sure you create the latest backup of the iPhone in iCloud or iTunes.

Follow the below steps to factory reset iPhone and fix unable to load video error:

• Open Settings > General > Reset.
• Click on Erase All Content and Settings.
• Enter Apple passcode. Click on Erase iPhone and follow the prompts.

Now check if the video error problem is resolved or not.

Wrapping Up & FAQ

Usually one of the methods shared in this post fixes the error – ‘unable to load video‘, an error occurred’ on iPhone. However, unfortunately if none works and you cannot play videos on iPhone, contact Apple support .

FAQ

1. Why does my iPhone say ‘an error occurred while loading a higher quality version of this photo’?

High quality photos/videos require more storage space to open. Less free storage is one of the for the media file loading error.

Hence, delete some useless photos, videos, or apps to free up space. Now you can open the high quality photo/video smoothly without any error.

2. Why my iPhone videos not playing on PC?

Your iPhone videos may not play on Windows PC due to many reasons— the media player doesn’t support videos file format; virus in your PC; or the video has turned corrupt during transfer. However, you can fix the problem and play iPhone videos on Windows .

3. Why I cannot view my video in icloud.com?

In iCloud.com, select the Photos app and click Photos. In the side bar, you will see the thumbnails of all your photos and videos. Find your video and click on it to view.

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How to Reset iPhone without Losing Data?

Summary: Sometimes, resetting an iPhone is essential to fix minor issues like iPhone crashing, freezing, or getting stuck at the Apple logo. But the iPhone reset process can delete important data and settings on your device. Read this post to learn smart ways to reset your iPhone without data loss. Moreover, you can also download this quick tool to reset your iPhone without losing data.

“Yesterday, my iPhone stopped working suddenly. I have been trying multiple ways to fix it since then; even tried the force reboot method. Should I simply reset my iPhone? How do I do it without losing my device data?”

Resetting an iPhone can sometimes become a necessity, whether due to sudden freezing up of your device, software glitches, or slow performance. Often, when your iPhone gets stuck on the Apple logo or suddenly crashes, you can reset your iPhone to fix this minor issue.

A factory reset is also necessary if you want to sell your iPhone and want to start fresh. When resetting your iPhone, it will become an empty slate with no pictures, contacts, videos, downloaded applications, playlists, or anything else. An iPhone reset restores your iPhone to its initial configuration and original factory settings.

However, be careful with this method as resetting your iPhone deletes all files & settings on the device.  For those looking to reset iPhone without losing their precious data, this blog is the answer. Let’s read on to find some simple ways to do so while keeping our data intact.

How to reset your iPhone without Losing Data?

Before starting, it’s crucial to back up your iPhone data to avoid losing important files and folders. You can back up your iPhone using iCloud, iTunes, or Finder on Mac or PC.

Next, follow the step-by-step instructions on resetting an iPhone using iPhone Settings, iPhone erasure software, and iTunes.

Method 1: Reset iPhone Without Losing Data via Settings

To reset iPhone without losing data, you need to use the ‘Reset’ feature in your iPhone. This feature has different options on how you would like to reset- whether through the ‘Reset All Settings’ or the ‘Reset Network Settings’ option.

The Reset All Settings option will remove or reset privacy settings, keyword dictionary, location settings, etc., to default. At the same time, Reset Network Settings will remove previously used networks and VPN settings. Resetting the Network Settings will turn off the cellular data roaming and remove previously used Wi-Fi settings of your iPhone.

Moreover, no data or media is deleted from iPhone when choosing the Reset All Settings or Reset Network Settings option.

Steps to Reset iPhone Using the ‘Reset All Settings’ option

• On the iPhone, navigate to Settings > General.
• Tap on Transfer or Reset iPhone.
• Click Reset options.

• Next, click the Reset All Settings option.
• Then enter the iPhone passcode.
• Now, click Reset All Settings. This process will take a couple of minutes to reset the privacy settings, keyword dictionary, location settings to default, but will keep the rest of your data fully secure.

Method 2: Reset iPhone via Stellar Toolkit for iPhone Tool

Sometimes, the ‘Reset All Settings’ option doesn’t solve your iPhone issue. In such a case, try resetting the iPhone with the help of trusted software. Stellar Toolkit for iPhone  is a secure and professional tool that can help you reset your iPhone to fix various iOS issues without losing data.

Also, you can also use Stellar Toolkit for iPhone to fix iOS related issues like- iPhone crashing, stuck at the Apple logo, etc.

This tool’s ‘Repair iPhone’ feature will first download the fresh copy of the iOS version present in your device from the official website. Then it will install the freshly downloaded iOS version on your iPhone after removing the existing one from your device. The software will reset your iPhone, making it seem new without removing or deleting your data.

Stellar Toolkit for iPhone is compatible with the latest iPhone 14, 13, 12, and below series and even all iPad versions, such as iPad Air, iPad Mini, and others.

 

Step-by-Step: How to reset iPhone with Stellar Toolkit for iPhone:

Step 1: Download Stellar Toolkit for iPhone on your Mac or Windows PC and connect your iPhone to the system using a USB cable.

Step 2:  Select Repair iPhone module from the launch screen of the software.

Step 3: On the Repair iPhone screen, click the Next button.

Step 4: Click on the iPhone icon.

Step 5: Click the Download button to download the latest iOS or iPadOS version of the firmware file. If you have already downloaded the firmware before, select Import.

Step 6: After downloading the firmware file, click the Repair button to start repairing.

Step 7: Once you receive the message —The repairing process of the selected iOS device is completed, click OK.

Restart your iPhone to see if the iOS issues are resolved.

Method 3: Reset iPhone Without Losing Data via Recovery Mode

To reset your iPhone, you can use iTunes or Finder app. You need to use Mac or Windows PC to access the recovery mode of your iPhone and reset the device. This method will erase all your device data, so take a backup of your iPhone before proceeding.

Steps to reset iPhone via Recovery

• Open iTunes on your Mac or Windows system.
• Connect your iPhone to the computer and then put your iPhone into Recovery Mode .
• Once your device has entered the Recovery Mode, a message ‘you’re in Recovery Mode’ will pop up. Click OK.

• Click on your iPhone when it appears in iTunes, then click Summary.
• Now, select the “Restore iPhone” option on the right pane.

• Click Restore to confirm. It might take a while for your iPhone to reset; don’t disconnect your device from the computer until the reset process is completed.

• Once the restore process is complete, set up your iPhone as new or restore it from a backup.

Conclusion

You can factory reset your iPhone without fearing data loss by trying different methods mentioned in this blog. Reset All Settings/ Reset Network Settings feature of iPhone can reset your device; however, it may not always work. You can even use iTunes to reset your iPhone, but you will lose all your device data.

Or use the ‘Repair iPhone’ feature of Stellar Toolkit for iPhone software to permanently reset your iPhone without losing data. This tool can repair iOS issues like iPhone crashing, Black Screen of Death, and iPhone stuck at the Apple logo.

Download the free trial version to evaluate the features of the software.

 

FAQs

How to remotely erase iPhone data?

If your iPhone is lost or stolen, you can protect your iPhone data from misuse by remotely erasing its data using the iCloud website.

How to restore or set up your iPhone after reset?

Use an iCloud backup to restore your iPhone after a factory reset.

Recover Lost Photos during Transfer from iPhone to PC or Mac

Summary: Lost your precious photos during the transfer from iPhone to computer? Learn 4 ways to recover photos lost during transfer. These methods are applicable to all variants of iPhone and iPad or in short all iOS devices.

Transferring photos from iPhone 15, 14/13/12/X/8/7 to PC or Mac system is a simple task that can often get skewed causing serious photo loss situations. If you have also lost your valuable photos during one such event of photos transfer, then here’s a guide to get back photos lost during the transfer.

Photo loss while transferring from iPhone to a computer is a common problem faced by many. You try to transfer your photos from your iPhone to your computer and select the location to save them.

But when you check the drive folder in the system, to your shock the photos are not there! And if this is a ‘cut and paste’ transfer from iPhone, it’s a big jolt for you.

But do not worry, thankfully, data recovery technology is always there to recover lost photos in any situation.

There can be several reasons for the loss of photos during transfer, such as below:

• Sudden power failure during the transfer of photos
• Disconnecting iPhone from the PC/Mac while transferring photos
• Lack of enough space in the drive to save the photos
• Corruption of the drive in which you saved the photos
• Virus in the system
• Anti-virus on your PC/Mac scans and detects viruses in the photo resulting in photo loss

How to Recover Photos Lost during Transfer from iPhone 15, 14/13/12/11/X/8/7 to PC/Mac?

Typically, if you have not deleted the required photos from your iPhone, try transferring them again from the device to the PC or Mac. If already deleted then, try the below methods to recover the photos lost during transfer from iPhone 15, 14/13/12/11/X/8/7 to PC or Mac.

Solution 1: Search for missing photos in the PC/Mac hard drive

It might be possible you transferred the iPhone photos to the PC but forgot the location where you saved them. Try once searching the complete hard drive for your photos.

1. Click on My PC or My Computer
2. Type the command kind:=picture into the search box and press Enter
3. The list of images will be displayed
4. Right-click on the required photos from the search results, and click Open File Location to view where they are saved

For MAC follow the below steps:

1. Open the Finder and go to your home directory
2. Go to the Pictures folder
3. Right-click on Photos Library.photoslibrary and select Show Package Contents
4. Open the folder Masters to find the images in the Photos app. The Masters folder comprises the photos by date in subfolders. You can open the folders of the relevant dates to find your pictures.

Solution 2: Recover lost transferred photos from iTunes Backup

If you have synced your iPhone to iTunes, you can recover lost photos from this Apple’s backup utility.

Drawback: You cannot selectively pick the lost photos during the file transfer, rather complete data of iTunes is saved on your PC/Mac.

| Note: In Mac, the iTunes backup is stored in Library > Application Support > MobileSync > Backup.
In Windows 7, 8, 10, & 11 the iTunes backup is stored in Users > username > AppData > Roaming > Apple Computer > MobileSync > Backup.

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Solution 3: Recover Lost Photos from iCloud

If you have iCloud backup of the iOS device, you can recover photos lost during transfer through the cloud facility.

Drawbacks: You cannot directly restore iCloud backup photos on your PC or Mac. It is saved only to an iOS device.
You have to reset your iPhone X/8/7 to factory settings to restore the iCloud backup on it.

How to recover data from iCloud Backup on a computer

1. Take the backup of your iPhone data on iTunes
2. Reset your iPhone to factory settings
3. Go to the Apps & Data screen of your iPhone by pressing the Sleep/Wake button for a few seconds and following the onscreen instructions
4. Under Apps & Data, click on Restore from iCloud Backup
5. Sign in to iCloud by entering your Apple ID
6. Select Choose Backup and pick the relevant one from the list of backups
7. Tap After completion of the process, the iPhone restarts and recovers complete data including photos, apps, videos, etc.
8. Select the required photos from the recovered data and transfer them again to your PC or Mac from iPhone

Tip: For selective recovery of lost photos from iCloud/iTunes use Stellar Data Recovery for iPhone . It recovers missing Photos from Camera Roll and Photo Stream in iCloud/iTunes/iPhone. You can preview, select and save only the desired photos at your preferred location.

Solution 4: Use the Best Photo Recovery Software

When no backup, take the help of a third-party photo recovery tool. This is regarded as the easiest way to recover lost photos during the transfer from iPhone 15, 14/13/12/11/XR/XS/X/8/7 to PC/Mac. Use a risk-free application – Stellar Photo Recovery to recover your lost photos from your PC or Mac

The do-it-yourself software recovers all types of media files lost due to deletion, corruption, virus infection or accidental formatting, etc.

How to recover lost photos using Stellar Photo Recovery?

1. Launch Stellar Photo Recovery Software.
2. On the home screen of the software – ‘Select What to Recover’. Click Next.
3. Next, select the location from where you want to recover. Click Scan to start the scanning process
4. A dialog box of ‘Scanning Completed Successfully!’ displays the scan results – the number of files found and the size of the data. In the left pane of the main window, all the recovered data is listed. You can preview them in the right pane.
   Note: If you do not see the required photos in the list, opt for the Deep Scan option at the bottom.
5. Click Recover. You can also choose to recover only the selective files – select the photos that you need, right-click, and click Recover.
6. In the dialog box, specify the location to save the image files. Click Save. All the files get saved at the specified location Click Save. All the files get saved at the specified location.

Conclusion

Backup is the undisputable solution to any kind of photo loss situation. However, if you have not taken your photos backup in iTunes, iCloud, or other storage media, recovery through Stellar Photo Recovery software is the best way to get back photos lost during transfer from iPhone 15, 14/13/12/XS/XR/X/7/8 to PC or Mac.