How do you play HEVC/H.265 files on Samsung ?

If you are experiencing choppy, stuttering, or broken up playback when viewing HEVC video on your Samsung Galaxy XCover 7, it is probably because your device doesn’t support the new HEVC H.265 codec, or your video has high specifications that your Samsung Galaxy XCover 7 cannot handle. If that’s the case, converting the HEVC video to a format that is compatible with your Samsung Galaxy XCover 7 would be a workable solution.

Samsung Galaxy XCover 7 refused playing an HEVC MKV movie

"Hi all, I’m a happy user of Samsung Galaxy XCover 7. It plays almost everything I throw at it. Unfortunately, last night when I tried to play an MKV (HEVC compressed), it refused to work. I couldn’t figure out how. Is there any way to get this to work? Please advice a solution. Thanks."

If for any reason you are having troubles playing HEVC H.265 video on Samsung Galaxy XCover 7, you are suggested to convert them to a different codec first, such as the widely supported H.264. Check a quick guide on how to convert HEVC H.265 to H.264 MP4 for Samsung Galaxy XCover 7.

Part 1: How To Convert HEVC Videos For Samsung Galaxy XCover 7 on Windows?
Part 2: How To Convert HEVC Videos For Samsung Galaxy XCover 7 on Mac?

Part 1. How To Convert HEVC Videos For Samsung Galaxy XCover 7 on Windows?

To convert hevc videos for Samsung Galaxy XCover 7 playback on Windows, do as below:

Download and install Video Converter on your Windows computer.

Step 1: Import video files
Click “Add File” to load video files that you want to convert into this program.

Step 2: Select output format for Samsung Galaxy XCover 7
Click “Profile” to select “Samsung” > “The corresponding Profile of your Samsung phone “ as output format. This format profile will ensure a good performance while playing with Samsung Galaxy XCover 7.

If you can’t find a suitable profile for Samsung Galaxy XCover 7, you can also select it directly, as shown in the following figure.

Tips:
If necessary, you can click “Settings” button to modify video and audio parameters like encoder, resolution, frame rate, bitrate, aspect ratio, sample rate, and audio channels.

Similarly, if you don’t find a suitable profile, you can also set it directly for the general profile, as shown in the figure below

Step 3: Click “Convert” to start.

As soon as the conversion is complete, click “Open Folder” to get the generated MP4 files that are suitable for playing on your Samsung Galaxy XCover 7. No audio lost issues will occur any more.

Part 2. How To Convert HEVC Videos For Samsung Galaxy XCover 7 on Mac?

To convert hevc videos for Samsung Galaxy XCover 7 playback on Mac, do as below:

Download and install Video Converter on your Mac computer.