How to Activate Stellar Data Recovery for iPhone

If you want to recover and save the missing or deleted iPhone data, activate Stellar Data Recovery for iPhone on your computer.

The demo version of the software is only for evaluation purposes. To use its full functionality, purchase the software and then activate it.

The software can be activated using the Activation Key, which you receive via email after purchasing the software. It would help if you had an active Internet connection to activate Stellar Data Recovery for iPhone .

Steps to activate Stellar Data Recovery for iPhone

1. Run the demo version of Stellar Data Recovery for iPhone software
2. On the main interface, click the Activation icon

1. The Activation window appears. Enter the Activation Key you received in your email after purchasing the software.

1. Click Activate
2. The software verifies the entered key. After successful verification, a message appears saying ‘Activation Completed Successfully’. Click OK.

If you don’t have the Activation Key of Stellar Data Recovery for iPhone, here’s how to get it…

In case you don’t have an Activation Key, follow the below steps:

• Free download and install the software on your computer
• Click on the Activation icon on the home screen of the software
• Click Get it now

• The software directs you to the buy page. Next, click on Windows or Mac tab, as per your system.
• Click on Buy Now button to purchase the software
• Fill in your details as asked
• After purchasing the software within a few minutes, you will receive an Activation Key and the link to download the product on your email. Use that link and key to activate Stellar Data Recovery for iPhone as given in steps (1-6)

Note: If you didn’t receive the Activation Key at your registered email within a few minutes of purchasing the software, contact our customer support via mail, chat, or call.

Stellar Data Recovery for iPhone® Stellar Data Recovery for iPhone® is the best DIY software to recover missing or accidentally deleted Contacts, Messages, Calendar, Photos, Videos, Call History etc directly from iPhone or iPad.

How to fix ‘Unable to load Video: An Error Occurred’

Summary: Are you facing ‘unable to load video’ error message while trying to play videos on iPhone or iPad? No worries. This post guides you how to fix the error and watch your videos on the iOS device without any issue.

‘I am frequently facing ‘unable to load video’ error message ever since iOS 16 update. Its annoying as I cannot watch videos on iPhone. How to fix the issue?’

‘Since I upgraded to iPhone14 Pro from iPhone 11, I have problem playing a few videos. It states ‘error loading video’. I even bought more iCloud storage but no luck. Please help.’

Videos not loading on iPhone or show ‘Unable to load video, an error occurred’ message is a persistent issue faced by iPhone users, even after successive iOS upgrades, irrespective of the iPhone model.

As the annoying error stops you from watching your favorite videos on iPhone, you want to fix it soon. But before that its’ important to understand what could be the cause of this ‘unable to load video’ error, to troubleshoot the problem accordingly.

Why iPhone shows unable to load videos error?

There is no single reason for video loading error. Usually, videos saved in iCloud would display unable to load error on iPhone, if the Internet is off or you have slow connection.

Another common reason behind videos not loading on iPhone is that the ‘optimize storage’ option is enabled on your iOS device. Apple offers this feature to save space on your iOS device and stores the full resolution videos to iCloud. However, this often results in the video loading problem on the device.

Its’ also possible that your iPhone has insufficient space, which prevents videos from loading. There could also be a bug that can be fixed with iPhone update.

Right 9 ways to Fix ‘Unable to load Video, an error occurred’ on iPhone, iPad

Method 1: Restart iPhone

Restart, also called soft reset can fix error in loading video on iPhone or iPad. Close all the applications and restart your iPhone or iPad.

Method 2: Turn on Internet of the iOS device

If you are watching YouTube, Netflix, or other online videos, ensure cellular data of your device is turned on. In case you are facing the error ‘unable to load video: an error occurred’ while loading a higher quality version of the video on iPhone, try by switching to uninterrupted Wi-Fi connection. Note that high speed Internet is necessary for streaming videos on iOS device.

Method 3: Update your iOS device

You can update the device to fix ‘unable to load video’ error on iPhone or iPad. To update your iPhone or iPad follow the given steps. Before that make sure Wi-Fi is turned on.

• Go to Settings > General > Software Update.
• Click Download and Install followed by Install Now.

Method 4: Turn off the Optimize Storage option

When ‘optimize storage’ option is enabled on your iOS device, all the full-resolution high quality videos and photos get saved in iCloud while only the compressed space-saving versions are on your iPhone.

Thus, when you try to open a video on the iOS device, it takes time eventually to load it from iCloud. While sometimes, the video may not load at all. Try to fix unable to load video on iPhone by turning off this feature. Here are steps to disable optimize storage’ option:

• Open Settings. Click on your name.
• Tap on iCloud > Photos.
• Below Optimize iPhone Storage, tap on Download and Keep Originals option.

Figure: Disable Optimise iPhone Storage Option

Wait until the iPhone downloads all the videos from iCloud. You should now be able to open videos without loading error.

Method 5: Update the app that shows video load error on iPhone

If the video loading issue error pops up in a particular app like YouTube, Instagram, then update the application. If the update doesn’t help, you can reinstall the app also. This should fix videos not loading error or buffering issues. App update are available in App Store. To update any iPhone app follow the given steps:

• Open the App Store.
• Now click on your profile icon on top.

Figure: Update app in App Store

• Scroll to find your app and click on the Update button next to it. You can also click on Update All on top.

Method 6: Create free space on your iPhone

High quality videos may not load and show error if there is no space on your iPhone. Check your iOS device, if it has enough free space. Its’ essential to have 2GB free space available in the device to play high quality and large size videos.

You can check the available space on your iPhone or iPad by navigating to: Settings > General > iPhone Storage.

Figure: iPhone storage screen

On the top right, you will see the amount of space used on your iOS device. If the space is less, remove the useless videos, photos, apps and other data on your iPhone or iPad.

Method 7: Access video from iCloud.com

If the videos don’t load on iPhone and show error, try to access them via iCloud.com on your computer by following the below steps:

• Open iCloud.com and enter Apple ID credentials to sign in.
• Click on the Photos or iCloud Drive app where the video is saved.
• Find your video and click on it to open.

There’s also the options in icloud.com to share the video via email or download to save it on your computer.

Method 8: Repair video not loading on iPhone

If you face ‘unable to load video’ an error occurred in Camera Roll videos of iPhone, the file may have corrupted.

Copy or transfer the problem video to your PC or Mac. Download and install a video repair software—Stellar Repair for Video . It can fix file corruption in the error throwing iPhone video. The software is compatible with MP4, MOV, HEVC, video files formats used in iPhone and iPad.

The software also offers a free trail wherein you can repair the corrupt video and watch its preview.

Method 9: Restore iPhone to factory settings

If ‘unable to load video’ error is perpetual on your iPhone or iPad, in spite of trying the above methods, then factory reset can be your last bet.

As all know, factory reset will delete everything on your iOS device , make sure you create the latest backup of the iPhone in iCloud or iTunes.

Follow the below steps to factory reset iPhone and fix unable to load video error:

• Open Settings > General > Reset.
• Click on Erase All Content and Settings.
• Enter Apple passcode. Click on Erase iPhone and follow the prompts.

Now check if the video error problem is resolved or not.

Wrapping Up & FAQ

Usually one of the methods shared in this post fixes the error – ‘unable to load video‘, an error occurred’ on iPhone. However, unfortunately if none works and you cannot play videos on iPhone, contact Apple support .

FAQ

1. Why does my iPhone say ‘an error occurred while loading a higher quality version of this photo’?

High quality photos/videos require more storage space to open. Less free storage is one of the for the media file loading error.

Hence, delete some useless photos, videos, or apps to free up space. Now you can open the high quality photo/video smoothly without any error.

2. Why my iPhone videos not playing on PC?

Your iPhone videos may not play on Windows PC due to many reasons— the media player doesn’t support videos file format; virus in your PC; or the video has turned corrupt during transfer. However, you can fix the problem and play iPhone videos on Windows .

3. Why I cannot view my video in icloud.com?

In iCloud.com, select the Photos app and click Photos. In the side bar, you will see the thumbnails of all your photos and videos. Find your video and click on it to view.

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How to Wipe iPhone Data Permanently?

Summary: Do you want to erase everything on your iPhone? But fear that it could be recovered. Learn about the best tool that wipes iPhone data permanently and makes it unrecoverable by any recovery software.

Your iPhone is a trove of personal data — photos, videos, passwords, ID proofs, bank details, chats, messages, contacts, and a lot more— which, naturally, you don’t want to fall into other hands. That’s why you prefer to delete all the information on your iPhone before selling it to others.

But several iPhone recovery software can easily restore deleted data from an old or discarded iPhone. So there’s always a fear that someone could recover your iPhone’s data and misuse it.

Here’s a solution — permanently wipe iPhone data beyond the scope of recovery by any software.

How do you permanently erase data from your iPhone?

Manual deletion is one of the ways to remove data. But it can be easily recovered by iPhone features like restoring ‘Recently Deleted’ or recovery software.

Then, Apple suggests resetting the content and settings of the iOS device. It’s effective as the deleted data is not accessible directly on your iPhone. But this also does not completely erase your data from iPhone storage.

So to wipe iPhones permanently, specialized erasure software should be used. The iPhone data erasure tool destroys all information on your storage by overwriting, thus rendering it unrecoverable.

Methods to erase everything on iPhone

1. Reset content and settings on iPhone (data gets inaccessible but recoverable)
2. Use iPhone data erasure software – Stellar Toolkit for iPhone (permanently wipes iPhone’s data, unrecoverable)

Method 1: Reset content and settings on iPhone

Apple provides a factory reset feature in iPhone with the ‘Erase All Content and Settings’ option. This method lets you bring your device to default settings by erasing iPhone data.

Apple’s factory reset will delete all settings, passcodes, photos, videos, notes, contacts, call history, messages, search history, app history, and other data on your iPhone.

However, erasing your iPhone with the ‘Erase All Content and Settings’ option does not delete your data permanently. All the personal data on iPhone is still recoverable with the help of advanced iPhone data recovery software.

Steps to Factory Reset iPhone:

1. Open Settings on your iPhone.
2. Tap and follow General > Reset.
3. Tap on Erase All Content and Settings.
4. A dialog box appears; click Erase Now.
5. Enter your Passcode and your Apple ID password when prompted. This will wipe iPhone completely and turn off the device.

Now your device is ready to use as new without any personal photos, videos, or other information.

Note: Back up your iPhone data on iCloud or iTunes before performing a factory reset. Even when you want to sell the iPhone, the old data remains in iCloud and iTunes. And you can access it anytime on your computer or new iPhone.

Method 2: Erase data permanently using Stellar Toolkit for iPhone

When you want to delete iPhone data permanently beyond the scope of any recovery software, use an iPhone erasure tool – Stellar Toolkit for iPhone.

The factory reset option by Apple does leave a chance of iPhone data recovery by using the software. But, Stellar Toolkit for iPhone software permanently resets iPhone. The software erases iPhone data from the storage drive by overwriting and setting it to the original default settings. The software leaves no possibility of recovering data by any means.

You can quickly remove iPhone’s settings, photos, videos, audio, music, contacts, messages, chats, installed apps, call history, reminders, search history, and other data.

The software works with all iPhones and iPads. It can wipe off data from iPhone 15, 14, 14 Pro, 14 Pro Max, 13, 13 Pro, 13 Pro Max, 12, 12 Pro, 12 Pro Max, 11 Pro, 11, XS MAX, XS, XR, X, 8, 7, 7s, 6s, 6 Plus, 6, 5s, 5c, 5, 4s, and 4. It supports iOS 6.0 and up to iOS 16.x.

Stellar iPhone erasure lets you completely wipe data from an unlimited number of iPhones with the software.

Additionally, the Toolkit can also recover lost, or deleted data from iPhone, iCloud, and iTunes in various data lost cases such as water-damaged iPhones , broken iPhones , stuck at Apple logos , and so on.

Key benefits

• Wipes complete iPhone data permanently
• Erases data from multiple unique iPhones
• Easy-to-use
• Compatible with all iPhones and iPads

Steps to erase iPhone data permanently with software:

Step 1: Download and run Stellar Toolkit for iPhone on your computer.

Step 2: Select Erase Data.

Step 3: Erase the iPhone Data screen appears. Click Next.

Step 4: Plug your iPhone into the computer when prompted.

Step 5: Click Erase.

Step 6: An Erase Process dialog box appears. Select Yes to start the erasing process on iPhone. Next, you can view the process progress bar.

Step 7: Once the process finishes, the ‘Data Erase Completes’ message box appears. Click OK.

Your iPhone is now reset as new without any personal information, passwords, or settings.

When should you erase iPhone data with software?

Your data is sensitive and can be easily exploited by someone. So before giving away your iOS device to its next owner, it is better to wipe it off completely so that no one can recover it.

You can use iPhone erasure software when you are-

• Selling an old iPhone
• Exchanging an old iPhone with a new one
• Donating an iPhone to someone
• Fixing technical malfunctions in your iPhone

Final Words

Stellar Toolkit for iPhone comes to the rescue when you want to be sure about your iPhone data privacy.

If you have to use your iOS device as new, give it away, donate, or resell, you must use the erasure software to wipe iPhone data permanently. It’s 100% secure and easy to use.

A free trial is available for Stellar Toolkit for iPhone; you may try it yourself.

How to Restore iPhone from Backup when iTunes Backup is Corrupt or not compatible

Summary: Are you receiving the error, ‘iTunes backup was corrupt or not compatible’ while trying to restore iPhone? iPhone recovery is not possible from a corrupt backup file. This post shares how you can resolve corrupt iTunes backup file issue and restore iPhone’s lost data.

‘I dropped my iPhone and broke it. I got it repaired and formatted to factory settings to fix the various issues caused due to the fall. Since I had a backup in iTunes, so was not worried about my data. But had least idea that my iTunes backup file was corrupted! As I tried to restore iPhone from iTunes, a message appeared –: ‘iTunes backup was corrupt or Not compatible.’ Now I don’t know how to restore my iPhone. Please help.’ –  Simon, UK

It’s not new when users get bowled over by iTunes when trying to restore their iPhone. iTunes sometimes shows a message that it could not restore iPhone because the backup was corrupt or not compatible with the iPhone that was being restored.

It may be because iTunes does incremental backup by updating the previous backup. It’s possible that some old backup data was corrupt, which results in the error message.

Whatsoever, it’s a fact that there’s no recovery possible from a corrupt backup file.

So how to fix such corrupt iPhone backup in iTunes and restore iPhone in such cases?

Here we share the best ways to fix corrupt iTunes backup file and efficient methods to restore iPhone’s lost data.

You can apply these methods on all iPhone models including series of iPhone 15, 14, 13, 12, 11, XS, XS Max, XR, X, 8 Plus, 8, 7 Plus, 7, 6S Plus, 6S, 6 Plus, 6, 5S, 5c, 5, 4S and 4 with latest iOS 16.x.

What you can do to fix ‘iTunes backup was corrupt or Not compatible’

Since you can’t repair or recover from a corrupt or incompatible iTunes backup file, it is best to delete such corrupt files and next try to create a new backup in iTunes.

How to delete your corrupt iPhone backup file in iTunes

1. Launch iTunes on your PC or Mac
2. Windows users click Edit > Preferences (on Windows PC). Mac users click iTunes Menu > Preferences
3. Select Find your iPhone backups
4. Select the corrupt or incompatible backup. Click Delete Backup
5. Close the iTunes Preferences window

How to delete the old iTunes backup files manually

If you don’t see the old backup in iTunes, then delete the backup manually.

1. In iTunes, under Summary click on Serial Number. You will see the iPhone’s UDID. Note it down.
2. Navigate to the iTunes backups folder on your computer.

On Mac follow: Finder > Option> Go menu> Library> Application Support >MobileSync> Backup

On Windows 11/10/8 follow: In Search box type %appdata%\Apple Computer\MobileSync\Backup. Press Enter key

If you installed iTunes from the Microsoft Store, follow: In Search box type %userprofile%\Apple\MobileSync\Backup. Press Enter key.

3. You will see the backup folders named by your device UDID
4. Select the folders with your device UDID and delete them
5. Next go to iTunes and take the backup again

How to backup iPhone in iTunes again

1. Connect your iPhone to computer via lightning cable
2. Launch iTunes
3. Click on Back Up Now The backup process begins.

| Did you get a message — iTunes can’t back up your iPhone because an error occurred? Here’s what you should do…
• Update your iOS to the latest version
• Update your iTunes to the latest version
• Disable antivirus software on your computer
• Now create backup in iTunes

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| — |

How to restore iPhone when iTunes backup file is corrupt

Method 1: Restore iPhone from iCloud backup

Method 2: Recover from iCloud backup without erasing existing data

Method 3: Restore lost data directly from iPhone/ iPad

Method 1: Recover from iCloud backup

Instead of iTunes, you can restore iPhone by using the alternative backup solution, iCloud.

Steps to restore iPhone with iCloud

• Click to follow Settings > General > Reset> Erase all Contents and Settings

• A dialog box pops up, choose Erase Now
• Follow the instructions until you get on to the Apps & Data screen
• Tap Restore from iCloud Backup

• Sign in to your iCloud account
• Choose the recent backup and click Restore

Method 2: Recover specific files from iCloud without losing existing iPhone data

In case you want to restore specific data from backup, instead of complete backup, use an iPhone recovery software.

Steps to restore specific files from iCloud:

• Download and launch Stellar Data Recovery for iPhone on your computer.

• Select Recover from iCloud Backup on main screen of software.

• Select what you want to recover. Click Next
• Enter the Apple ID and password
• Select the relevant iCloud backup and click Scan

• Select the data in the iCloud backup files list on left and preview

• Click Save
• In the dialog box select computer or iPhone to save the recovered data. To save directly onto your iPhone, connect your iPhone to the computer.

Method 3: Recover data from iPhone

If iTunes could not restore iPhone or iPad because the backup was corrupt and neither iCloud is able to restore backup, recover data from the device directly. You can easily restore lost photos, videos, messages, calendar, voice memos, Safari bookmarks, etc., with this method. It works in cases of broken/ water-damaged iPhone, factory reset, iOS crash etc.

Steps to recover lost data from iPhone/ iPad

• Connect your iPhone to computer
• Launch Stellar Data Recovery for iPhone
• On the home screen select Recover from iPhone

• Select the data you want to restore
• Click Next

• Preview the data and click Save. You can save the recovered data on computer or iPhone

Conclusion

You cannot repair or recover data from corrupt iTunes backup file that gives — ‘iTunes backup was corrupt or Not compatible’ message.

However, the situation can be tackled by deleting the corrupt backup file and creating a fresh new backup in iTunes.

To restore iPhone, you may use either the new iTunes backup or bypass iTunes by using alternative recovery methods. Other than iTunes, iCloud or Stellar Data Recovery for iPhone are the effective ways to restore lost data on your iPhone. Among these too, if you wish to restore specific data like photos, videos, voice memos, or contacts etc., Stellar Data Recovery for iPhone would be the best solution.