Jabra Audio Issues? Here’s Your 2024 Go-To Troubleshooting Handbook

Nothing is more frustrating than a non-working headset especially when you’re in an online call or in-game voice chat. You can’t hear the sound and the mic won’t transmit your voice. If you’re using a Jabra headset and it’s not working, don’t worry. This guide will show you how to fix it easily.

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Fixes to try

You don’t have to try them all; just work your way down the list until you find the one that does the trick.

1. Scan and repair your audio driver
2. Check the sound settings
3. Reset the Jabra headset and connection
4. Check for damaged system files
5. Update the firmware

Before we move further…

Here are some quick checkups that you can do with your computer and your Jabra headset:

1. Disconnect your Jabra headset from other devices (like your mobile phone) and leave your computer only to see if it works properly.
2. Restart your computer and your Jabra headset, then try the connection again.
3. Make sure that your Jabra headset is fully charged.
4. Make sure that your computer and Jabra headset are still in Bluetooth range and connected.
5. Try to reset your Jabra headset to its default status, then try the connection again.

Fix 1 – Update your audio driver

If the audio driver on your computer is corrupted, faulty or outdated, a headset may not connect to the PC or work correctly. You may find the mic is malfunctioning or there’s no sound at all. In this case, you should run a scan andinstall the latest correct audio driver .

If you’re familiar with computer hardware, you could go straight to the manufacturer’s website for your sound card and download the correct driver that’s compatible with your operating system.

But if you don’t have the time, patience or computer skills to update your audio driver manually, you can, instead, do it automatically with Driver Easy . Driver Easy will automatically recognize your system and find the correct driver for your audio device, and your Windows version, and it will download and install them correctly.

You can update your drivers automatically with either the 7 days free trial or the Pro version of Driver Easy. It takes just 2 clicks, and you get full support and a 30-day money-back guarantee with the Pro version:

1. Download and install Driver Easy.
2. Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.
   
3. Click theActivate & Update button next to the flagged device to automatically download and install the correct version of this driver.

Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (You’ll need the Pro version for this – when you select Update All, you’ll get a prompt to upgrade. If you’re not prepared to purchase the Pro version yet, Driver Easy provides a 7-day trial at no cost, granting access to all Pro features like fast downloads and easy installation. No charges will occur until after your 7-day trial period ends.)

4. After updating, restart your computer to take effect.

The Pro version of Driver Easy comes with full technical support.
If you need assistance, please contact Driver Easy’s support team at [email protected] .

Restart your computer to fully employ the changes. Then test your Jabra headset. If it is still not working, check out the next fix.

Fix 2 – Check the sound settings

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You need to configure the Jabra headset correctly on your computer before you can use it as intended. Here is how:

1. On your keyboard, press theWindows logo key andR at the same time to invoke the Run command. Then typecontrol in the text field and clickOK .
   
2. SelectSmall icons next to View by and clickSound .

3. Right-click any empty space and tickShow Disabled Devices .

4. If your Jabra headset is disabled, right-click it and clickEnable .

5. Select theJabra Headphones and clickSet Default .

6. Back to your desktop, right-click thespeaker icon at the lower-right corner of the taskbar and selectOpen Volume mixer .

7. Hold and drag each slider to turn up the volume.

8. On Windows 11, the sliders should look like this:

9. Still, you just need to hold and drag the slider to adjust the volume.

If the audio-not-working issue only occurs in a few specific programs, make sure you’ve set your Jabra headset as the default device in the app settings . Now see if the audio works. If not, take a look at more fixes below.

Fix 3 – Reset the Jabra headset and connection

If you’ve been constantly running into glitches with your Jabra headset, try to reset the device settings to the default and reconnect it with your computer. The reset button varies on different Jabra headsets, but normally you couldhold the multi-function button for around 10 seconds to clear the settings.

Once done, re-establish the connection. If you’re connecting the Jabra headset via a cable, simplyunplug it, wait for a while and plug it back in . It’s also suggested youtry another USB port .

If you’re using a Jabra wireless headset, take these steps to reset the pairing connection on the computer.

1. Typebluetooth on the Windows search bar and selectBluetooth and other devices settings .
   
2. If you see your Jabra headphone is listed under Audio, click it and clickRemove device .

3. Turn off your Bluetooth for a few seconds and toggle it on.

4. ClickAdd Bluetooth or device .

5. SelectBluetooth .

6. Put your Jabra headset into pairing mode.
7. When it’s successfully recognized by the computer, click it to build the connection.

Does your Jabra headset work now? If not, try the next method.

Fix 4 – Check for damaged system files

The Jabra headset not working issue may indicate deeper system damages. So you should run a scan to check for any missing and corrupted system files. Fortect is a powerful Windows solution that can scan, diagnose, and repair damaged system files while keeping your settings and data.

1. Download and install Fortect.
2. Open Fortect and clickYes to run a free scan of your PC.
   
3. Fortect will scan your computer thoroughly. This may take a few minutes.
   
4. Once done, you’ll see a detailed report of all the issues on your PC. To fix them automatically, clickSTART REPAIR . This requires you to purchase the full version. But don’t worry. If Fortect doesn’t solve the issue, you can request a refund within 60 days.
   

If restoring your computer still failed, there is the last method to try.

Fix 5 – Update the firmware

If neither of these methods helps, consider updating the firmware. Whether you’re using a corded or Bluetooth headphone, the firmware update can help you improve the device performance and prevent potential bugs.

1. Download Jabra Direct and launch the app.
2. Connect your Jabra headset to the computer and it should be automatically detected by the program.
3. Navigate to theUpdates tab. Then, click theUpdate button next to each available device.
   
4. Select the language you prefer and clickUpdate .
   
5. ClickOk when the update completes.
   

Now that both the headset software and firmware are updated, your Jarba headset should be working without trouble.

Hopefully one of the fixes above resolved your Jabra headset not working problem. If you have any questions or suggestions, please feel free to leave a comment below.

• headset
• sound problem

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